Is your Web Technology delivering on its promises? Do you feel ‘ahead of the game’?
First impressions count and your website is often where your customers gain their very first impression of you, your products and your services. And positive impressions are built upon your web technology sustaining efficient and rewarding online experiences for all visitors.
Conversely, the lack of an easy, intuitive online shopping experience caused by poor functionality, sporadic glitches and clunky, outdated technology can have such a lasting negative impression that you can lose customers forever.
Getting things right behind the scenes is therefore ‘mission-critical’ for most businesses and keeping up with the blistering pace of technological change can be one of our greatest collective challenges.
In order to deliver the most value, your web presence must provide:
- A Content Management system that’s easy to manage and update
- Easy, intuitive online shopping
- Mobile content that’s available from any device
- Search tools that deliver the right results fast
- Self-service tools that help customers help themselves
- Social media integration to keep your fingers on the pulse
- Digital marketing that brings you conversion-ready traffic
- Analytics that reveal users’ real needs
Not only can we help you through the minefield of choosing the right, sustainable technologies for your own business, we can also advise on:
- moving away from large, expensive legacy systems to reduce costs, optimise market opportunities and take control of your own future
- implementing new technologies to achieve channel shift, service automation, e-commerce/ m-commerce and user-centric design strategies
- leveraging and integrating disruptive technologies to gain competitive advantage.
|eCommerce||A complete online retail solution creating powerful, fully-featured store within your website.|
|Content Management||A powerful web CMS for business critical websites that need security, scalability, auditability and creativity.|
|Digital Marketing||Develop and execute eye-catching digital marketing campaigns that convert.|
|Social Media||A rich set of tools that allow you to engage and interact with your online community.|
|Mobile Web||Delivering excellent customer experience and increasing revenue in the rapidly expanding mobile world.|
|Analytics||A powerful suite of analytics tools and services to help you get the most value from your website.|
|Advanced Search||A portfolio of search tools, from simple organic search to faceted, federated, predictive and geospacial.|
|Customer Service Management||Reduce costs, improve service and increase agent productivity with intranets and LiveChat for instant, personalised customer assistance.|
We will work with you to deliver technology improvements tailored to the specific needs of you and your customers.
Our bespoke service will deliver everything you need for breakthrough savings and performance:
- Channel Shift Strategy: improving service delivery whilst reducing costs
- User-Centric Design Strategy: Maximising engagement and conversion
- Social Media Strategy: Efficiently engaging with the right audience
- Content Management Strategy: Managing content efficiently across multiple channels
- Digital Marketing Strategy: Pulling all your digital marketing technology requirements together for clarity and to deliver maximum ROI